Maryport Group Practice

Nurses and receptionists very helpful, always. Doctors that I've met also helpful.

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Written by a carer

The Blonde haired female on the reception at 12-30pm today needs a lesson in patient relations she was absolutely ignorant when I called in today to collect a prescription, I explained to her that my mother had spoken to a GP this morning and he advised her that a prescription would be available for collection at Lunch time so at Lunch time today I went to collect the prescription on my mothers behalf. I spoke to the receptionist and gave my mothers name to which she did not speak just walked into the back, came back and said it's not there - she then completely blanked me and began speaking to someone else - at this point I called my mother on the phone and she asked if I would ask the receptionist to check with the doctor I put the phone down and spoke to the receptionist again asking if she could check with the doctor that the prescription had been done to which she flung her arm pointing to a sign and said we don't deal with enquiries and blanked me again. There was no apology, explanation or nothing her attitude was absolutely appalling I then called my mother back and advised her there was no prescription and also stated I wouldn't join this group practice if I was paid to as the service from this particular receptionist was disgraceful to say the least. As someone who works with the general public I would not dream of treating another person with the same attitude and disrespect that she treated me with because if I did I would be sacked on the spot. Her attitude is disgraceful. I might add I have never ever had any problems with any other receptionist as in the main they are usually lovely and do their best to help but this female needs a lesson in patient relations!

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Written by a patient

I have been a patient at Maryport Group Practice my whole life, & I'm disappointed to say that standards have slipped a LOT. You can see by the 4.5 star rating that this practice used to be excellent, but I've had multiple recent bad experiences there. Firstly, it has become impossible to get an appointment. What is the system for getting appointments? I have rang the surgery at 8am on the dot, heard multiple automated "you are in queue position 7" messages, held for 20 minutes, & finally spoke to the reception staff. The first thing they say is "There are no appointments." So I ask when there will be any appointments, by phone or at the surgery. They say they have appointments left with a "Advanced Nurse Practitioner." No options are given if you require a GP. I am writing this review because today, after ringing at 8am, getting an appt with a nurse practioner, her telling me I need to see a Dr, me waiting for 3 weeks which is completely unacceptable, and me turning up at the correct time & the correct date, only to be told I've "actually missed my appointment due to a mistake at reception." No-one should have to be treated this badly. Is this the system if you find a worrying lump, a mole, or some other symptom that just cannot be treated by a nurse, no matter how highly trained they are? I feel abandoned, let down, & like I have no options for any sort of care at all, since I can't even book a Dr's appointment, which I need to grant me any sort of access at all to the wider NHS.

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All excellent.

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Emergency appointment - virtually no waiting time. It was obvious the doctor had read my medical history. Very professional.

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